Last updated: January 03, 2026

Thank you for choosing Plufera. We take immense pride in our craftsmanship and hope you are delighted with your purchase. However, if you are not completely satisfied for any reason, we offer a dedicated exchange process to ensure your experience remains exceptional. Please see below for more information on our return policy.

Exchange Terms & Policy

• Upon receiving your exchange query, our relevant quality assessment team will inspect the order.
• Once approved, you will be offered an exchange, subject to the availability of the product.
• If a customer receives an incorrect product, we will facilitate the exchange with free shipping.
• The product must be unused, unworn, unwashed, and without any flaws.
• All items must include the original tags, packaging, and accessories.
• Exchange requests must be initiated within 2 days of receiving the product.
• Exchange policy is applicable for the same product only.
• Please note that Perfumes are not eligible for return or exchange.
• No refund or exchange will be provided for discounted or sale products.

Refund Terms & Policy

• A full refund will be issued only if we are unable to deliver a pre-paid order.
• The full amount will be processed and refunded within 15 working days.

Questions

If you have any questions concerning our exchange and return policy, please reach out to our concierge team:

Phone: +880 1XXX XXXXXX
Email: support@plufera.com